AGAP Customer Service Office – direct operational support
At AGAP, we believe that efficient, knowledgeable communication is the foundation of effective logistics. As a direct logistics operator, we provide you with constant access to information on order status and full transparency of the delivery process at every stage. Our operations team has broad decision-making autonomy, allowing them to respond instantly to unusual challenges and crisis situations, 24/7/365.
We support our Clients wherever standard procedures prove insufficient, helping them choose the optimal approach for their highest-priority shipments. We care about information security, which is why we allow orders to be placed offline, guaranteeing full protection of your business data from digital threats. Every contact with our office is a conversation with an expert who takes personal responsibility for finding the most effective way to achieve your goal.
We invite you to a dialogue that will allow us to jointly develop delivery standards perfectly suited to the specifics of your industry. We’re ready to take over all transport-related matters, so you can fully focus on growing your own business, confident that logistics is in professional hands.
Tips for packing shipments
Have questions about packing? Contact your nearest AGAP office — we’re happy to answer any questions. The tips below will help you efficiently prepare your shipment for transport and protect its contents.
- 1Always match the type and method of packaging to the weight of the package and the nature of the items being shipped.
- 2Every package consists of three basic elements: an outer shell, filling material, and additional protection — e.g. tape sealing.
- 3Use a corrugated cardboard box or a carton appropriate to the weight of the shipment as the outer packaging.
- 4If reusing packaging, make sure it’s in sufficiently good technical condition.
- 5Every item inside the shipment should be surrounded by cushioning material. The most effective options are: bubble wrap, air pillows, styrofoam, custom-fit foam inserts, and crumpled packing paper.
- 6Fragile items — bottles, jars, and other glass containers — require special protection. In such cases, it’s worth considering dedicated transport — contact your AGAP operator.
- 7Seal the package with strong, wide adhesive tape or reinforced nylon tape.
- 8Use warning labels (top–bottom type) and tape over all closures and seams of the package.
- 9Ensure the shipment is clearly labeled. Place labels on the largest side of the package. It’s good practice to include a copy of the label inside the shipment.
- 10Provide all the information needed for successful delivery: full address, recipient’s first and last name, and phone number. Include a full return address.
- 11Every package must have its own separate waybill label. Do not combine or tie packages together — they may become separated during transport.
- 12Do not ship packages containing dangerous goods.
AGAP branded packaging
In response to needs raised by our Clients during day-to-day cooperation, we offer the option of using AGAP branded packaging (commonly known as Foliopak). These permanently sealable plastic envelopes are used to securely protect document shipments and small packages.
Foliopak dimensions: 47.5 × 40 cm
Ordering terms
AGAP branded packaging is available by advance order at AGAP Customer Service Offices.
1 pc / 1.10 PLN net + VAT (23%) = 1.35 PLN gross
1 pc / 1.40 PLN net + VAT (23%) = 1.72 PLN gross
1 pc / 0.15 PLN net
Minimum quantity: 100 pcs / 15.00 PLN net + VAT (23%) = 18.45 PLN gross
1 pc / 30.00 PLN net + VAT (23%) = 36.90 PLN gross
AGAP security tape reflects our commitment to properly protecting shipments during transport. Versatile in use — suitable for both light and heavy packages. It belongs to the category of multi-season tapes: moisture-resistant, rubber-adhesive based, with a unique print and dimensions.
Frequently asked questions
Standard courier services rarely fully meet the individual needs of a business. As an experienced logistics operator, AGAP carefully analyzes the Client’s actual transport and distribution requirements. Based on this, we create a personalized offer that includes a unique set of courier solutions. This means every shipment is carried out in the most cost-effective way, precisely tailored to your industry’s specifics.
A waybill is an official transport document that describes the shipment being sent in detail (including its weight, exact dimensions, value, and the nature of its contents). It also specifies key contact details for the recipient, sender, and the entity responsible for payment. At AGAP, goods transport always takes place on the basis of a waybill generated on the official form provided by the operator.
At AGAP, our priority is delivering transport services tailored to our Clients’ preferences. Taking into account your time requirements and our current operational capacity, our staff always propose convenient pickup times for shipments. We agree on the pickup location together – the only technical limitation is the physical accessibility of the given location for courier vehicles.
Yes, at AGAP, the party to the agreement and business partner is the entity that formally submits the transport order. We readily fulfill courier orders placed by either the sender or the recipient, as well as by a third party (the ordering party) who is directly interested in the secure delivery of the shipment along a given route.
Yes, absolutely. Our logistics network provides wide geographic coverage. You can conveniently place orders for fast city and local shipments in other metropolitan areas (e.g. Kraków) through our Head Office or any local AGAP branch.
Yes, we provide comprehensive logistics services. Our Clients can order city couriers, domestic package delivery, and international transport all within a single partnership. Orders for shipping from any city in Poland (e.g. Poznań) are accepted by our Head Office and regional branches. For further questions about pricing and procedures, please contact your nearest AGAP Customer Service Office directly.
Have questions? Our Customer Service Office is at your disposal
We answer questions about order status, packaging, and terms of cooperation — 24/7/365.